How to get the Best Service from your
Do you tend to adopt the strategy of approaching a few different
agencies when trying to fill a position… expect a certain level of
service, but find the response to be quite poor?
Recently, Discovering People attended a breakfast seminar, where Greg
Savage, one of Australia’s most experienced recruitment executives, headed
discussions about one of the major obstacles in the client/ recruiter
relationship. He spoke about how during his career he has constantly been
faced with the "erroneous belief" by clients, that they would get a better
result if a number of recruitment agencies are competing to place a
Further discussions revealed that clients commonly have the belief that
by having a few agencies work on filling a position, that this would open
them up to being presented a larger pool of candidates, be offered more
competitive fees and would receive a better level of service.
Unfortunately in reality, this is not the case. They are in fact finding
that they are being forwarded unsuitable candidates, and are receiving a
lower level of service.
When clients do not offer their consultants "exclusivity" when filling
a role and instead have a few agencies competing, the normal recruitment
process is speed up and turns into a "race." One may think that this is an
advantage, as clients will be presented with candidates faster, however
often in this race to get resumes across to the client, speed wins over
In this race, some steps in the normal recruitment process can often
get skipped, as timing becomes more important. Consultants may not have
time to pursue all avenues available to them when sourcing quality
candidates, resulting in the client being presented with a spread of
unsuitable and not necessarily the best possible candidates.
Another issue that arises with getting a larger "spread of candidates"
is that these days most job seekers have registered with a number of
agencies in their local area, and do apply to numerous advertisements in
the local papers. When you have a number of agencies advertising the same
position, in the same newspapers or websites, you will ultimately be
working with the same pool of people.
The expectation of receiving a greater quality of service isn’t
necessarily valid either, as you will generally find that a recruitment
consultant will devote the majority of their time, and maximum efforts, to
servicing a client that offers exclusive jobs. It makes a lot more sense
to look after a role that you have a 1 in 1 chance of filling, as opposed
to a role that you have a 1 in 6 chance of filling!
So next time you have a position to fill, carefully consider what you
want to achieve from approaching your recruitment agency/s. Consider the
thought that by offering your recruitment agency exclusive jobs/
assignments, it will be to the advantage of all parties in the recruitment
Source: RCSA Breakfast Seminar & Shortlist newsletter
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